For the previous handful of weeks we’ve been talking a lot about our On Demand item offering, and in my head I’ve had three words rattling around, Learn, Quote and Handle. This to me in three words sums up what we are trying to support IT service providers do, my opinion is that On Demand can be used not only as an ad-hoc help tool for these who infrequently request assistance but also for these IT service providers who are developing their customer base.
Discover
Most IT service providers when taking on a new client perform some sort of audit of the supported atmosphere, it assists to not only recognize the state in which the atmosphere is in, what demands to be accomplished to bring kit up to normal, and what can give the end users the greatest attainable knowledge when utilizing such kit minimising interruption to their perform.
Wouldn’t it be good if this could all be carried out at a click of a button? A complete audit (hardware and software), oh and the capacity to find it! Life would be simpler.
Quote
Of course the excellent next step is to take that audit, and if you haven’t currently katadyn hiker pro transform your organization model from break-fix to a managed service, following all you actually do not want to be running around fixing machines, and feed it into a Expert Services Automation (PSA) tool which will let you to quote for offering services, manage your SLAs and importantly manage a deluge of tickets.
Imagine again if this was all automated, synchronised among the tools we use to run our business! Meaning that quoting for new company shouldn’t take a lengthy amount of time, which indicates winning the enterprise is a breeze!
Handle
This is the cool bit, when you take what you have located and you show your consumers IT some enjoy.
No longer will it be neglected and left to fail, lead to interruption in users days, or downtime for the entire business. Offering the fantastic pro-active IT management should be simple as well, not so complicated to set up and shouldn’t be followed up by an over-complex deployment of over-cumbersome Remote Monitoring and Management or other such device management technologies which in theory we only need element of.
If only the resolution you had been utilizing to support your consumers permitted to you nevertheless to collect audit details, remotely assistance as and when it is required, and only use features katadyn hiker pro such as monitoring and deployments for these essential devices, or once again just when you need it. That would be the life huh?
You’re going to need to have On Demand…
If you haven’t currently heard this is the 1 tool which will actually revolutionise the way you work… deploy out your initial 250 devices for free, they will return an audit every single 7 days providing you full visibility, with remote help to each and every device thrown in also, you’ll get the very first ten hours every single month for free of charge. Not to mention you can also brand the agent as properly, so each and every customers knows precisely who is taking care of their technology.
The alternative to upgrade to the full item is a easy click away, and you’ll have monitoring, deployment and device management at your fingertips across some, or all of your estate – whatever you decided to upgrade.
For these of you who’ve scanned this post here are the bullets:
Free for the very first 250 devices.
Straightforward to set-up and deploy.
Delivers centralized asset management, with info updated each and every 7 days.
Branded presence on every device (optional).
Remote assistance included, to each device.
Hardware and software inventory reports.
For much more details on this and other topics go here
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